Learn skills to provide Crisis Support
Course structure
CHCSS00113 Crisis Support Skill Set is a nationally recognised skill set consists of three (3) units of competency:
- CHCCCS003 – Increase the safety of individuals at risk of suicide
- CHCCCS019 – Recognise and respond to crisis situations
- CHCCCS028 – Provide client-centred support to people in crisis
These units equip learners with the skills to assess immediate risks, respond appropriately to crisis presentations, provide supportive interventions, and assist individuals in accessing relevant services and supports.
Course requirements
When you study with Activ Pathways, we want you to succeed. Entry requirements allow us to ensure you have the proper knowledge and skills to achieve your chosen qualification. You must provide evidence that you meet the requirements listed in this section.
Entry requirements
There are no entry requirements for CHCSS00113 Crisis Support Skill Set.
Study Requirements
Through a Pre-Training Review Activ Pathways will work with prospective student to confirm appropriate:
- Communication, documentation and research skills
- Physical capacity for manual tasks related to study (where applicable)
- Digital literacy skills such as internet browsing, email, word process and presentation software. Students undertaking blended and/or online training will require additional digital skills and access to below listed technologies.
- Language, Literacy, Numeracy and Digital Literacy Skills (LLND). LLND levels are determined through participation in your Pre-Training Review which includes an online LLND quiz. During this process where student’s levels are assessed below the minimum requirement, Activ Pathways will work with students to identify most appropriate next steps and support strategies to develop levels. The mapped levels for this course are:
- Reading: ACSF Level 3
- Writing: ACSF Level 3
- Numeracy: ACSF Level 1
- Oral Communication: ACSF Level 3
- Learning: ACSF Level 3
Students undertaking a blended and/or online virtual training will require the additional digital skills and technologies:
Digital literacy skills
Intermediate computer skills such as internet browsing, email, word processing, and presentation software.
Technology and workstation set-up
Students undertaking on-campus, blended and/or virtual training will require intermediate computer skills such as internet browsing, email, word processing, and presentation software. We understand the importance of a conducive study environment, so that you will need a quiet study space with a stable internet connection.
You will also need:
- Web camera, microphone and speakers
- Access to a laptop or desktop computer
- Earbuds or headphones
- Zoom video conferencing software.
Please note: You must turn your camera and microphone on during video conferencing.
Important information
This qualification contains content, concepts and scenarios that some individuals may find distressing. Please consider your personal resilience and any potential emotional triggers when participating in this qualification and in any future employment in this field.
Pricing per student
$1,000 fee for service
Funded options for 2027 are to be confirmed.
What will you learn?
A CHCSS00113 Crisis Support Skill Set will assist you in preparing you to work in various settings, where you can play a crucial role in improving lives and fostering stronger, more inclusive communities.
Upon successful completion, participants will be able to:
- Recognise indicators of crisis and distress in individuals.
- Respond safely and effectively to people experiencing immediate crisis situations.
- Apply client-centred approaches when supporting vulnerable individuals.
- Identify and respond to suicide risk factors and warning signs.
- Provide appropriate referrals and connect individuals with ongoing support services.
- Communicate professionally and empathetically during high-pressure situations.
- Support people in a way that promotes safety, dignity, and wellbeing.
Career opportunities after completing the course
CHCSS00113 Crisis Support Skill Set can explore a wide range of job roles and career paths within the community services sector. Some of the potential career pathways include:
- Community Support Worker
- Crisis Support Worker
- Family Violence Support Worker
- Community Services Worker
- Intake and Referral Officer
- Case Support Worker
- Emergency Relief Worker
- Youth Support Worker
- Helpline or Telephone Support Worker
What study pathways are available after completing the course?
After successfully completing CHCSS00113 Crisis Support Skill Set, you could pursue further education towards a range of qualifications in the Community Services Training Package, including
CHC42021 Certificate IV in Community Services
CHC43315 Certificate IV in Mental Health
2027 dates
Enquire now to show your interest!
We’ll get back to you when we have dates and further details available.
Refer a learner
Do you know someone looking to upskill and earn a qualification? Referring them is easy.
Simply complete the online form or get in touch, and we will take care of the rest.